Flower Refund and Replacement Policy

1. Eligibility for Refunds and Replacements 

We are committed to your satisfaction. You may be eligible for a refund or replacement under the following circumstances:

• The delivered flowers differ significantly from their depiction on our website.
• The flowers are delivered in a damaged or wilted condition due to mishandling.
• There was an oversight on our part during the fulfillment of your order.

2. Notification Period Due to the perishable nature of our products, please report any concerns within 24 hours of delivery to initiate a refund or replacement request.

3. Procedure for Notification To facilitate a prompt resolution.

• Reach out to our customer service team via the contact methods provided on our website. 
• We encourage customers to provide photos of the issue to support their request.

4. Resolution Options Upon evaluation of the situation, we are pleased to offer:

• Replacement: Resend the equivalent bouquet as per the original order specifications.
• Refund: Issue a refund for the flower arrangement to the original method of payment.

5. Non-Qualifying Products Items that have been personalized or customized are not eligible for a refund or replacement, except in cases where there is a non-conformity or error on our part.

6. Refund/Replacement Conditions To process a refund or replacement, the product must meet the following conditions:

• Flowers must be retained in their original condition and packaging.
• The flowers should not be unduly altered or damaged post-delivery by the recipient.

7. Processing of Refunds 

• Approved refunds are processed within 7 to 10 business days. 
• Please note that the timeline for the refund to reflect in your account may depend on the policies of your banking institution or payment service.

8. Customer Obligations 

• For a smooth delivery experience, customers are accountable for supplying precise delivery details and ensuring recipient availability at the scheduled delivery time.
• We strive for excellence in every bloom, and your peace of mind is our highest priority.
•  For any further assistance or questions regarding our policies, our dedicated customer service team is ready to offer their support with the utmost professionalism and promptness.